The Art of Comforting: How to Help

Lit birthday candlesLast month’s post focused on what NOT to do and say to a parent who has just been faced with an autism diagnosis. I received lots of feedback and was thrilled by the response. Many of you shared your similar experiences and offered the things that you found most helpful during that very vulnerable time. So what does effective comforting look like?

Many parents tell me they needed a sense of hope and that finding the right book, teacher, counselor, or doctor helped foster that hope—hope that this wasn’t the end of their dreams for their child and hope that their child could learn, grow, and improve. People often don’t want to offer hope because they are afraid they might offer “false hope.” I happen to think that false hope does not exist. Hope is defined by Merriam-Webster as “to cherish a desire with anticipation.” Biblical and scriptural definitions of hope say that it is based on what we know to be true and that hope provides a sense of security, comfort, peace, protection, courage, and boldness. A desire for these things can never be “false,” any more than someone’s feelings can be wrong. The best way to offer someone hope is to truly listen to their heart and let them know you’re there. I’ve had people send me messages of hope, in a note, an email, or a card. I’ve had neighbors and friends bring meals during times of intense stress. I’ve had hundreds of people praying for my family, at times when we needed it most.

If I had a dollar for every person who wanted to argue over the interventions that I’ve spent hours researching and implementing for my child, I’d be able to fund my retirement. I’ve had family, friends, teachers, and complete strangers argue with me about how diet has nothing to do with brain function, how hyperbaric oxygen therapy is not a “proven” therapy, and how environmental toxins do not affect neurobiology. I understand when people want to learn more about the things I’m implementing with my child, but I’m always amazed when they choose winning an argument over respecting my ability to decide what is best for my child. What we need is understanding. What we don’t need is judgment.

There are so many people who stopped calling and inviting us places because they didn’t know if our son would be able to handle it. I always had a special respect for my friend, Yvonne, whom I’ve known since our kids were little. Every time one of her kids had a birthday party, she would send an invitation to both of my children, then call and remind me that my son, Ben, was invited and more than welcome but that she also understood if it would be too much. Then she would offer to provide transportation home for my daughter in the likely event that we would need to leave the party early with Ben, an offer we took her up on more than once. It was a simple gesture but one that meant so much and spoke volumes about how she respected and cared about me.

So basically, the art of comforting starts with finding out what a person needs, with love, honesty, and respect, and then giving it to them. These needs will vary from family to family and will require a bit of getting outside your comfort zone to find out how you can be of most help. You can never go wrong by asking how you can help, and since our families will be living with this diagnosis for a very long time, it’s also never too late.

Related articles:
The Art of Comforting: Three Examples of What NOT to Do
The Gravity of Autism, Part 1

© Copyright 2012 All rights reserved. Permission to publish granted by Janeen Herskovitz, MA Asperger's/ Autism Topic Expert Contributor

The preceding article was solely written by the author named above. Any views and opinions expressed are not necessarily shared by Questions or concerns about the preceding article can be directed to the author or posted as a comment below.

  • Leave a Comment
  • vernon

    March 19th, 2012 at 3:17 PM

    I know that for my wife and I sometimes the smallest gestures mean the most. There have been friends we have lost because they did not know how to respond to the situation. But others just seem to be there exactly when you need them, not saying that they understand, but with kind prayers and words. That means so much to us.


    March 19th, 2012 at 10:41 PM

    Well respect has to be the umber one priority in my opinion. Not everybody is able to handle the situation or say something in such a time but at least they can remain quiet rather than argue against parents who are going through a tough time already. If you cannot help at least do not try to argue their viewpoint!

  • Ramona

    March 20th, 2012 at 5:26 PM

    When we got the diagnosis about our son being autistic, I just wanted to crawl up and die. I knoew it was not a death sentence, but this was not exactly what you dream of for your child either. So I lived pretty selfishly for a while and thought about all of the things that I could have done or that the doctors could have done to cause this. I was so busy being ungrateful that I failed to see the beauty in the son that was given to me. With the help of some wonderful members of our church I was able to get past that dark point in my life, and they did not force me, but they did help me realize that I was still alive and given this life that I was meant to make the most of. It may not have been the plan that I had onvce envisioned but that it was a journey nonetheless and I have chosen to embrace that.


    March 21st, 2012 at 7:31 AM

    You may not be the one who is great with words of support or may not even be very comfortable in such a situation but always remember that sometimes just the presence, just lending an ear and shoulder is enough to help others.I always follow this because frankly I am bad when it comes to consoling people.

  • clarke

    March 21st, 2012 at 11:46 AM

    It’s like we are all blaming those who want to help but say the wrong thing.
    Isn;t it enough that they want to help?
    So what of they mangle the offer, you can tell when someone is being genuine and when he isn’t.
    It might not be the thing that you would have necessraily said but that doesn’t make it wrong.
    I think that we have all gotten a little too picky and try to tear someone down even when they are extending a hand to help.

Leave a Comment

By commenting you acknowledge acceptance of's Terms and Conditions of Use.

* Indicates required field.

GoodTherapy uses cookies to personalize content and ads to provide better services for our users and to analyze our traffic. By continuing to use this site you consent to our cookies.