Customer experience (CX) is the sum of the feelings and perceptions your clients (customers) have when interacting with you and your practice--from when they first contact you to when they exit therapy. Ensuring a positive customer experience can help you retain clients, get word-of-mouth referrals, and grow your private practice.

The articles below cover how mental health professionals can craft the best customer experience for their clients.

Customer Experience Basics:

Customer Experience How-Tos:

Combating Stigma to Increase CX:

For more tools and resources to improve your practice's customer experience and help your therapy practice grow and thrive, learn about GoodTherapy Membership.