Terms of Service for Members

Welcome to GoodTherapy.org. GoodTherapy.org provides the GoodTherapy.org website ("Website") to you, the Member, subject to the following Terms of Service. By using our Website, you, ("Member"), agree to be bound by these Terms of Service. Please read them carefully. If you do not agree to these Terms of Service, do not become a Member. You can review the most current version of the Terms of Service at any time at: http://www.goodtherapy.org/terms-service.html.

Please note that GoodTherapy.org provides a public service to individual consumers who may accesses the GoodTherapy.org website (“Users”) for mental health information, to find a mental health provider listed in the GoodTherapy.org Therapist Directory (“Members”), or to seek inpatient or outpatient services from a Facility listed in the GoodTherapy.org Rehab and Treatment Center Directory (“Facilities”). These Terms of Service for Members apply only to Members, and not to Users or Facilities.

A. Member Access and Benefits

GoodTherapy.org provides Member with access to:

  • GoodTherapy.org Therapist Directory where Member can create a listing to advertise their mental health practice to potential clients, consumers, and the general public. Members are not required to complete their directory profile application and advertise their practice. Having a directory profile is optional for all members who qualify by meeting the requirements for having a profile.
  • GoodTherapy.org Network, a collection of health and mental health related therapist directories on other websites powered by GoodTherapy.org where Member can create a listing to advertise their mental health practice to potential clients, consumers, and the general public. Members are not required to complete their directory profile application and advertise their practice within the GoodTherapy.org Network. Having a directory profile in the GoodTherapy.org Network is optional for all members who qualify by meeting the requirements for having a profile.
  • Live continuing education web conferences and/or teleconferences.
  • Archived/recorded continuing education events.
  • Opportunities to publish articles.
  • Media Relations service.
  • Reduced rate products and services from partners.

B. Membership with GoodTherapy.org
Membership with GoodTherapy.org begins when a qualified mental health professional completes step two of the new member registration process. Completion of step two is all that is required to become a Member and the attendant obligations of being a Member.

Immediately upon completion of step two the Member has access to live continuing education web conferences and/or teleconferences, archived continuing education events, opportunities to submit articles for publication consideration, the Media Relations service, and reduced rate products and services from partners.

In order to receive a directory listing and profile in the GoodTherapy.org Therapy Directory and in the GoodTherapy.org Network, a member must meet the criteria for having a profile listing, complete all of the registration steps beyond step two, and have their profile approved by the GoodTherapy.org peer review team.

There are four Membership types: Monthly Membership, Annual Membership, Three-Year Membership, and Lifetime Membership, depending on the selection made by Member during initial registration or during the update of their payment information. The membership fees are as follows: 

  • $29.95 (USD) for a Monthly Membership
  • $323.00 (USD) for an Annual Membership
  • $852.00 (USD) for a Three-Year Membership
  • $2499.00 (USD) for a Lifetime Membership. 

Member agrees that Memberships cannot be given away, sold, or willed and terminate when Member leaves their practice or cancels their membership. All members may temporarily suspend their membership for whatever reasons by completing the form located here: http://www.goodtherapy.org/suspend-account.html

Member will not be billed for Membership while their account is suspended. A suspended account will automatically reactivate on the chosen suspension end date and the monthly billing will resume. At that time, all of Member’s membership details and information will be restored and Member will be able to log in to their GoodTherapy.org Member’s Area to access their membership benefits. 

Member acknowledges that the fee and Terms of Service for the GoodTherapy.org Membership are subject to change, and that GoodTherapy.org reserves the right to revise rates and terms under this contract at any time.

Members may cancel their membership to GoodTherapy.org at any time without refund by completing the cancellation form. The purpose of the cancellation form is to confirm identity and to gather helpful feedback; thus requests to cancel membership solely by email are not acceptable. If a Member cancels membership he or she will not be charged for the next scheduled recurring bill and all listings will be removed immediately. Absolutely no refunds or prorated amounts will be given to Members who cancel before their term of service expires, regardless of their membership type (Monthly, Annual, Three-Year, Lifetime). Absolutely no refunds or pro-rated amounts will be given to Members for any reason whatsoever.

C. Payment
Member authorizes GoodTherapy.org to automatically charge the fee to Member's credit card during the course of membership either one time per month (Monthly Membership) OR one time per year (Annual Membership) OR one time per 3 years (Three-Year Membership) OR once (Lifetime Membership) depending on the membership type selected by member when joining or updating their payment information. A Member will not be billed for Membership while their account is suspended. A suspended account will automatically reactivate on the suspension end date selected by Member and the monthly billing will resume.

Member acknowledges that GoodTherapy.org does not save or maintain any credit card information on the GoodTherapy.org server and instead uses First Data and/or Braintree to store credit card information and process credit card transactions via a secure and encrypted SSL page to ensure the highest safety for all transactions.

If and when a Member's credit card declines the periodic membership fee, GoodTherapy.org's system will continue to attempt the transaction on a daily basis. GoodTherapy.org will make every effort to contact the Member should the Member's credit card decline. If a Member's account is left unpaid GoodTherapy.org will keep the Member's account active for up to 30 days from the time the Member's membership dues transaction first failed. Members will continue to be responsible for paying their past due amount and any future past due amount that accrues, up to 30 days past due. If a Member's account is left unpaid for more than 30 days, GoodTherapy.org reserves the right to hire a third-party collection agency to collect the Member's past due balance. When a Member's account goes to collections, GoodTherapy.org reserves the right to release all of the Member's membership information to the collection agency.

Member acknowledges that any monetary donation made by Member to the GoodTherapy.org GoodCause program is made directly through GoodTherapy.org and is not tax-deductible. Member authorizes GoodTherapy.org to charge the donated amount to Member's credit card and to deliver the donated amount to the selected GoodCause Partner.

D. Referral Benefits
There is a "free month for every new Member you refer" offer which is extended to all GoodTherapy.org Members. Members can refer as many new Members to GoodTherapy.org as wanted and will receive one free month of membership for every referral which subsequently joins GoodTherapy.org. Take advantage of this offer by having the referred Member enter your first and last name in the "which Member referred you" field during sign-up. To receive a free month of membership, the referred Member must enter your first and last name during their initial sign-up with GoodTherapy.org.

Members with monthly memberships who successfully refer a new Member to GoodTherapy.org will not be charged the periodic membership fee in the month following the referral. Monthly billing will resume the following month. Members with annual memberships will receive a free month for every successful referral to GoodTherapy.org by having the next annual billing date moved one month into the future. For example, if an annual membership were scheduled to renew on January 10, a successful referral would move that renewal date to February 10. No refunds will be issued for unused free membership time earned through the “free month for every new Member you refer” offer.

E. Toll-Free Phone Tracking
GoodTherapy.org provides toll-free phone numbers and unique extensions to all GoodTherapy.org members located within the continental United States, Alaska, Hawaii, and Canada who have not opted-out of Toll-Free Phone Tracking. By default these phone numbers and extensions are published on member profile pages, search results, and other location-based landing pages.

GoodTherapy.org provides a service to Users which permits the User to place calls to a Member with a toll-free phone number and extension. In such an event the call is tracked on the Member’s performance metrics page, the call is transferred to the Member’s office phone number, and the member is sent an email confirming the call was made. This enables Members to credit GoodTherapy.org with phone referrals. Members can opt out of Toll-Free Phone Tracking by contacting the GoodTherapy.org support team.

F. User Emails
GoodTherapy.org provides a service to Users which permits the User to send a specific Member emails through the GoodTherapy.org system. In such an event the email is screened to try to identify possible spam or other content violating the GoodTherapy.org Terms of Service and Use. Emails which violate the Terms of Service and Use may not be forwarded to the Member. Emails which pass the screening will be forwarded to the Member at the email address provided by the Member.

Emails sent through the GoodTherapy.org system are tracked on the Member’s Profile Performance Metrics page. This enables Members to credit GoodTherapy.org with phone referrals. Members can opt out of the GoodTherapy.org email system by contacting the GoodTherapy.org Support Team.

Contact and all other information provided in such an email is as entered by the User and GoodTherapy.org cannot verify its truth, accuracy, or completeness. 

G. Messaging
This Service may include weekly or bi-weekly service announcements and/or administrative messages from GoodTherapy.org. These communications are considered part of GoodTherapy.org Membership, and Member will not be able to opt out of receiving them. Members who have not opted-out of the Toll-Free Phone Tracking will receive a confirmation email from GoodTherapy.org every time a user calls their phone extension. This enables our Members to credit GoodTherapy.org with phone referrals. In order to not receive these Toll-Free Phone Tracking emails a user would need to opt out of Toll-Free Phone Tracking by contacting the GoodTherapy.org Support Team.

Former members of GoodTherapy.org may occasionally receive emails from GoodTherapy.org with offers to rejoin GoodTherapy.org, to attend special events, such as conferences or webinars, or with other information. Former members of GoodTherapy.org may unsubscribe from future email correspondence by clicking on the unsubscribe link found in the footer of any email sent from GoodTherapy.org

H. Web Conference/Teleconference Participation
GoodTherapy.org is not responsible for the content or comments made by any presenters or participants in any web conference or teleconference hosted by GoodTherapy.org. The opinions presented by presenters, moderators, hosts, or participants in any web conference or teleconference hosted by GoodTherapy.org are those solely of the individuals expressing such opinions and do not necessarily reflect the positions or opinions of GoodTherapy.org.

Participation in any web conference may require a Member to download software from a third party prior to participating in the web conference. GoodTherapy.org makes no warranty or representations concerning any third party software required to participate in any web conference, including that such software is compatible with any specific software or hardware utilized by any Member. Members are instructed to ensure that they download required software from official web conferencing providers, and to ensure that Member's individual computing devices meet specific software requirements and guidelines.

GoodTherapy.org makes no representation or warranty that participation by any Member in any web conference or teleconference will qualify for the continuing education requirements of any Member unless explicitly stated by GoodTherapy.org for such specific web conference or teleconference.

I. Performance Optimization Program (POP)
GoodTherapy.org may enter Member into the Performance Optimization Program (POP) upon Member's inquiry regarding dissatisfaction or cancellation of their membership, unless Member chooses not to enroll in the program. Member's qualification and entry into the program is solely at the discretion of GoodTherapy.org. Member may withdraw from the program at any time by completing the cancellation form and cancelling their membership. At the end of the POP program period, if Member has not canceled membership, GoodTherapy.org will reset the Member's paid membership and will resume billing Member based on the Member's prior chosen membership level. 

The Performance Optimization Program provides the Member with:

  • 60-days of free membership.
  • Internal review of Member's profile.
  • Recommendation for changes and improvements to Member's profile and listing. If and when a Member does not make recommended changes to their profile, GoodTherapy.org may, in its sole discretion, make the recommended changes to the Member's profile and listing with or without notifying the member.
  • Featured placement of members listing on search results page and other landing pages.
  • Increased traffic to Member's profile via internal traffic.
  • Increased traffic to Member's profile via external traffic as a result of increased Pay Per Click spending.

GoodTherapy.org may, in its sole discretion, take additional unilateral actions to promote and improve the Member's profile and listing on the website. 

Member agrees that GoodTherapy.org is under no obligation to the Member except to provide the access and services described in Section 2, above.

A. Relationship between Member and Users
Upon receiving a call, email message, or other contact or query from a User, the decision to provide therapy or other services to that User, and the type and content of such services, is a matter for the professional judgment of the Member. Nothing in these Terms of Service or any other documentation published by or on behalf of GoodTherapy.org shall be construed to permit the Member to use any of the services provided to Members by GoodTherapy.org for purposes of or as part of therapy or health care services for any individual.

B. Disclaimer
GoodTherapy.org makes no representations or warranties of any kind, either expressed or implied with regard to our Website, its content, or its operations. To the fullest extent of the law, GoodTherapy.org disclaims all warranties, expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Member agrees that GoodTherapy.org has no liability of any kind whatsoever to the Member or to any individual, group, partnership, or corporation who may use the Service.

C. Assumption of Liability
Member agrees to assume all liability for directory profiles and all other listings published (including information, illustrations, files, images, claims, data, text, software, music, sound, photographs, graphics, video, messages, or other materials) including directory profiles and listings that GoodTherapy.org has edited ("Content"), and agrees to assume any and all responsibility for claims occurring therefrom against GoodTherapy.org.

D. Sharing of Personal Information
Member agrees that all personal information entered by the Member and stored by GoodTherapy.org may be transferred and shared in the event that GoodTherapy.org should be sold or given to another organization, corporation, or individual.

Member shall not enter or store any personally identifiable information about any other User to GoodTherapy.org.  

E. Web Conferencing
GoodTherapy.org may offer access to free or fee-based continuing education "web conferences." "Web conference" refers to a live or archived audio and/or video presentation available on and accessible from GoodTherapy.org. All Members who participate in any web conference offered by GoodTherapy.org do so on a completely voluntary basis. GoodTherapy.org's provision of web conferences is based solely on GoodTherapy.org's discretion.

It is GoodTherapy.org's intention to provide access to the web conference to all Members who have registered for said web conference. However, due to potential technical complications, presenter schedules and availability, Acts of God, or other unforeseen circumstances, registration for any web conference is in no way a guarantee of access or participation in the web conference.

F. Paid Event Registration Authorization
By registering for a paid event, Member authorizes GoodTherapy.org to charge Member's credit card the associated fee for the event. In the event that a scheduled fee-based web conference does not occur due to technical complications related to the GoodTherapy.org web conference platform, GoodTherapy.org will provide a refund of this fee to all registered Members or will reschedule the event. Members who are unable to access the web conference because of issues related to Member phone, internet, or personal computer issues are not eligible for refunds of fee-based web conferences. Additionally, refunds are given to Members who cancel their web conference registration at least two weeks prior to the event they registered for. Refunds are not given for purchasing an archived recording nor are refunds given to Members who are dissatisfied with a live or recorded web conference.

Through registration for access to a web conference provided by GoodTherapy.org, all Members agree and understand that GoodTherapy.org may contact said Members using the email address provided at the time of registration.

Web conferences available on GoodTherapy.org are provided on an as-is basis and are not intended to be, in any way, a substitute for professional advice, diagnosis, medical treatment, or psychotherapy. Always seek the advice of your physician or other qualified mental health provider with any questions you may have regarding any mental health symptom or medical condition. Never disregard professional psychological or medical advice, nor delay in seeking professional advice or treatment because of something you have read on GoodTherapy.org. By attending a live web conference or viewing or listening to a recorded web conference, Member signifies assent to the terms and conditions contained in this Agreement.‚Äč

G. Paid Writing Service
By registering for GoodTherapy.org's Paid Writing Service, Member authorizes GoodTherapy.org to provide the writing service as described in the service description and to modify, update, and change the member's profile as necessary. Additionally, a Member who registers for GoodTherapy.org's Paid Writing Service authorizes GoodTherapy.org to charge the Member's credit card for the Paid Writing Service. Member understands that the quality of the finished product provided by the Paid Writing Service is dependent on the survey information provided by the Member. GoodTherapy.org does not promise nor warrant any particular results or outcomes as a result of Member's participation in the Paid Writing Service and GoodTherapy.org expressly disclaims any implied warranties, such as fitness for a particular purpose, merchantability, or any express warranties. GoodTherapy.org disclaims ownership of Content that GoodTherapy.org has edited, altered, or changed by the Paid Writing Service. The Member is solely responsible for reviewing the Content produced by the Paid Writing Service. All Content is the sole responsibility of the Member. GoodTherapy.org does not endorse Members who elect to participate in the Paid Writing Service.

H. Indemnification
Member agrees to indemnify, defend, and hold harmless GoodTherapy.org against any loss or liability resulting from Content, whether the Member's Content has been edited by GoodTherapy.org or not, including, but not limited to, any claims by third parties who may use Member's services.

Member agrees to indemnify, hold harmless, and defend GoodTherapy.org and its licensors, suppliers, officers, directors, employees, agents, affiliates, subsidiaries from and against any and all liability, loss, claim, damages, expense, or cost (including but not limited to attorneys' fees), incurred by or made against the Indemnified Parties in connection with any claim arising from or related to your use of the GoodTherapy.org website, the placement, posting, or transmission of any messages, information, content, or other materials on or through the GoodTherapy.org website by Member or users of Member's account, the editing, altering, or changing of Member's profile or listing (including text, content, grammar, and spelling changes) made by the GoodTherapy.org editorial team, or any breach or violation of these Terms of Service by Member or users of Member's account.

I. Intellectual Property Rights
Member understands that all trademarks and other claims of intellectual property rights, information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials, whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such Content originated. This means that you, the Member, and not GoodTherapy.org, are entirely responsible for all Content with your account at GoodTherapy.org, regardless of authorship or origination. GoodTherapy.org does not guarantee the accuracy, integrity, or quality of such Content. Member agrees to observe all statutes, ordinances, rules, and regulations with respect to the use of GoodTherapy.org and the intellectual property rights of all persons who may claim an interest in any Content. Under no circumstances will GoodTherapy.org be liable in any way for any Content whether or not GoodTherapy.org originated Content pursuant to the Paid Writing Service or any other Service provided by GoodTherapy.org pursuant to Member's participation in the Website.

Member agrees GoodTherapy.org does not claim ownership of Content which you, the Member, submit or make available for inclusion on the Service. Additionally, GoodTherapy.org does not claim ownership of directory or profile or listing Content that GoodTherapy.org has edited, altered, or changed, either by a paid or free service. By submitting Content for inclusion on the Service, Member represents to GoodTherapy.org that with respect to such Content, Member is the owner of all brand names, logos, and trademarks, or the duly authorized representative or licensee of such owner, and will indemnify and save GoodTherapy.org free and harmless from any liability arising out of the use of such brand names, logos, and trademarks included in such Content.

Member grants GoodTherapy.org a perpetual, worldwide, irrevocable, royalty-free nonexclusive license to all Member Content posted on the site, including the right to distribute, display, transmit, store, edit, and create derivative works of such Content. Member expressly grants GoodTherapy.org the right to edit Member's Content and Member's profile for any reason, with or without notice, in GoodTherapy.org's sole discretion. This includes, without limitation, the right to remove content, the right to revise content, and/or the right to change or post any image on Member's profile.

J. Member's Membership Duties, Obligations, and Limitations
Member agrees to provide true, accurate, current, and complete information about themselves and their mental health practice as prompted by the Service's sign up procedure and to maintain and update the Service's directory profile and listing data to keep it true, accurate, current, and complete.

Member agrees choose an email/username and password as part of the Service's registration process. Member is responsible for maintaining the confidentiality of the password and account and is fully responsible for all activities that occur under your password or account or membership. Member agrees to immediately notify GoodTherapy.org of any unauthorized use of your password or account or any other breach of security, and ensure that you exit from your account at the end of each session.

Member agrees that GoodTherapy.org has the right to suspend or terminate your membership and refuse any and all current or future use of the Service for any cause and without prior notice.

Member agrees that GoodTherapy.org reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Member agrees that GoodTherapy.org shall not be liable to Member or to any third party for any modification, suspension, or discontinuance of the Service.

Member agrees that GoodTherapy.org reserves the right to modify and update Member profile information, including, but not limited to, profile narrative, other text, insurance and contact information, and any other content that Member has submitted or not submitted, in an effort to increase accuracy, reduce spelling and grammar errors, eliminate content duplicated from other websites, improve the overall quality of the narrative, and to increase the number of potential referrals for Members. Member agrees that there is no guarantee that the changes GoodTherapy.org makes to profile narrative text content will achieve the above-mentioned objectives. GoodTherapy.org, at its discretion, may or may not provide notice to Members of any such edits. Member may edit their profile text narrative at their discretion, for any reason, at any time, via the GoodTherapy.org Member's Area.

Member agrees not to publish their profile narrative text content on other websites.

Member understands that GoodTherapy.org reserves the right to "no-index" (hide from search engines) Member's profile Content if their Content contains a significant level of text that is duplicated or copied from other websites, and this determination is the sole-discretion of GoodTherapy.org.

Member agrees that GoodTherapy.org shall have the right, in its sole discretion, to promote the GoodTherapy.org Directory through various partnerships, promotional activities, advertising, and through direct use of the GoodTherapy.org Directory by selected partner websites which GoodTherapy.org deems useful, effective, and in the interest of GoodTherapy.org and its Members. Member agrees and understands that through these promotional relationships the Member profile can be displayed and hosted on other third party websites with whom GoodTherapy.org has a trusted relationship.

Member agrees that the Listing space provided to the Member will not be sublet to others, nor used for other purposes than herein named.

Member agrees that any links to third party sites are provided solely for convenience. Such sites are not under the control of GoodTherapy.org, and GoodTherapy.org is not responsible for their content, any changes or updates to them, or the collection of any personal data or information by the operators of such sites.

Member agrees that advertisers and sponsors are not related to GoodTherapy.org other than by a business relationship. Member's correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between Member and such advertiser. Member agrees that GoodTherapy.org shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, products, or services or as the result of the presence of such advertisers on the Service.

Member agrees that this Terms of Service Agreement is periodically reviewed and updated as needed and that it is the Member's responsibility to stay abreast of these changes. Member is responsible for comporting their usage of the Services provided by GoodTherapy.org to the most current Terms of Service Agreement.

K. Electronic Communications
Member consents to receive communications from GoodTherapy.org electronically. GoodTherapy.org will communicate with you by email or by posting notices on this Website. Member agrees that all agreements, notices, disclosures, and other communications that GoodTherapy.org provides to Member electronically satisfy any legal requirement that such communications be in writing.

L. Prohibitions
Member agrees to not use the Service to:

  • upload, post, email, transmit, or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable;
  • upload, post, email, transmit, or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships;
  • upload, post, email, transmit, or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
  • intentionally or unintentionally violate any applicable local, state, national, or international law;
  • create a competing website offering the same or substantially similar services to those provided through our Website or Service;
  • decompile, disassemble, or reverse engineer our Website, Service, and any related software found herein;
  • redistribute our Content in any manner, including, but not limited to, sale, license, lease, rental, subscription, or any other distribution mechanism;
  • provide or attempt to provide any therapy, health care or related services to any individual;
  • publish or distribute personal information about any other User.

M. Miscellaneous Legal Provisions
Member agrees that these Terms of Service, the Membership and placement and publication of information and content on the GoodTherapy.org website are governed be the laws of the State of Alaska, without regard to its conflict of law principles. Member agrees that the City of Anchorage, and the Municipality of Anchorage, in which GoodTherapy.org is located, shall be the forum for any legal action relating to our Website, Content, Service, and listings placed or published. Any cause of action by you with respect to our Website, Content, or Service, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of this Terms of Service be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content is in conflict or inconsistent with this Terms of Service, this Terms of Service shall take precedence. The failure of GoodTherapy.org to enforce any provision or right of these Terms of Service will not constitute a waiver of such provision or right.

Member also acknowledges the existence of the Terms of Service and Use Agreement which outlines the service and use conditions applicable to all Users of GoodTherapy.org and agrees, by virtue of visiting GoodTherapy.org, to all of the conditions contained in the Terms of Service and Use Agreement.

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

Copyright © 2006 - 2016 GoodTherapy.org, LLC
200 West 34th Avenue, Suite 501
Anchorage, Alaska 99503
All rights reserved.

Last Update: 05-19-2016

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