GoodTherapy.org collects information from our users at several different points on our website.
(A) GoodTherapy.org records the name, phone (optional), email, and message when a site visitor sends an email to a therapist through the GoodTherapy.org messaging center. This information is kept confidential and no one except trained GoodTherapy.org support team members (for the purpose of moderating for spam or other content that is in violation of GoodTherapy.org terms of service) and the therapist(s) to whom a site visitor sends the email to can see this information. GoodTherapy.org never rents, sells, or gives this information to any third party. When a site visitor emails a therapist through our internal messaging system, the site visitor is conveniently and automatically emailed a notification when the therapist has been contacted. Additionally, when site visitors email a therapist through our internal messaging system, they may be automatically subscribed to our monthly email newsletter. Users may unsubscribe from this newsletter by completing the unsubscribe form found here.
(B) GoodTherapy.org collects information entered by therapists when they register (or try to register) for membership or public membership. The information about the therapist's practice is made public and can be viewed in any GoodTherapy.org profile. The other information (including but not limited to username, email address, password, etc.) is kept private in a database and may be used by our internal departments if needed (such as debugging errors or analyzing outcome of marketing campaigns). GoodTherapy.org never rents, sells, or gives this information to any third party.
(C) GoodTherapy.org collects site visitor email addresses when site visitors subscribe to the blog. This email is used to send site visitors blog post or blog comment summaries and site visitors can unsubscribe anytime using unsubscribe option(s) found in the email and/or on the site. GoodTherapy.org never rents, sells, or gives this information to any third party.
(D) GoodTherapy.org collects information entered by site visitors when they register (or try to register) for a public web conference or public non-professional membership. This information (including but not limited to name, username, email address, password, etc.) is kept private in a database and may be used by our internal departments if needed (such as debugging errors or analyzing outcome of marketing campaigns). GoodTherapy.org never rents, sells, or gives this information to any third party.
GoodTherapy.org uses Google Analytics Advertising Features. This includes, but is not limited to, user-directed marketing, geographic-directed marketing, remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Platform Integrations, and Google Analytics Demographics and Interest Reporting.
You can opt out of Google Analytics Advertising Features here: https://tools.google.com/dlpage/gaoptout/
No personally-identifiable information collected by GoodTherapy.org will be merged with non-personally identifiable information collected through any Google advertising product or feature.
(H) GoodTherapy.org may use other web analytics services and/or software to collect information about users’ browsing activities. This information is used to analyze the performance of the website and associated marketing campaigns. Some of the services/software like Google Analytics may store this information on their own servers.
GoodTherapy.org does not sell or otherwise provide the information given to them to third party sources. All information is confidential unless:
a. The user creates a listing/advertisement in the GoodTherapy.org Directory. The information contained within a public profile may be viewed by third parties.
b. The information is subpoenaed by officials of the United States government, or if GoodTherapy.org deems that retaining said information may cause a direct physical threat to one or more individuals.
Like most standard website servers, GoodTherapy.org uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses etc. are not linked to personally identifiable information contained in user profiles.
Legally Required Releases of Information
GoodTherapy.org may have need to disclose your personal information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Terms of Service; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of GoodTherapy.org, our users, employees, and affiliates. Additionally, in very rare cases user GoodTherapy.org reserves the right to break privacy if it is determined that retaining said information may cause a direct physical threat to one or more individuals.
Disclosures to Successors
Additionally, in very rare cases user GoodTherapy.org reserves the right to break privacy if it is determined that retaining said information may cause a direct physical threat to one or more individuals.
Links To Other Websites
You will have to provide a payment source (i.e. credit card) to become a member of GoodTherapy.org. You understand that we use FirstData to process your payment source for providing our website and/or services to you. You understand and agree that we cannot control nor can we be liable for the acts of FirstData. If you see what you believe to be fraudulent transactions regarding payments to our website, please contact us immediately. We will work with you, FirstData, and authorities as best we can to help resolve such issues.
Our Email Policy
GoodTherapy.org and our affiliates fully comply with the CAN-SPAM Act as enacted in the United States. You can always opt out of receipt of further email correspondence from GoodTherapy.org and/or our affiliates. We agree that we will not sell, rent, or trade your email address to any unaffiliated third-party.
Our Security Policy
Our website takes every precaution to protect users' information. When users submit sensitive information via the website, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with SSL. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our server. Only GoodTherapy.org administrators or employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to users' personal information. Our employees must use password-protected logins to access this server. Each time they return, they must re-enter their password to regain access to user information. All employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified about what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment in a locked building.
Notification of Changes
Questions About Privacy
Last Update: 2014-08-14