Client Confidentiality

confidentialClient confidentiality is the requirement that therapists, psychiatrists, psychologists, and most other mental health professionals protect their client’s privacy by not revealing the contents of therapy.

What Is Client Confidentiality?

For licensed mental health professionals, confidentiality is protected by state laws. Some people working in mental health who are not licensed by their state–such as phone crisis counselors or life coaches–may not be legally required to protect client confidentiality, but still generally agree not to reveal identifying information about their clients.

Confidentiality includes not just the contents of therapy, but often the fact that a client is in therapy. It is common that therapists, for example, will not acknowledge their clients if they run into them outside of therapy in an effort to protect client confidentiality. Other ways confidentiality is protected include:

  • Not leaving revealing information on voicemail, and seeking client permission before leaving any information at all on voicemail
  • Not acknowledging to outside parties that a client has an appointment
  • Not discussing the contents of therapy with a third party without the explicit permission of the client

Therapists who break confidentiality can get in trouble with state licensing boards or be sued by their clients in some cases.

Exceptions to Confidentiality

People working in mental health who are not legally required to maintain confidentiality may be forced to break confidentiality by outside circumstances. For example, a rape crisis counselor who is not a licensed therapist could be forced to testify against his or her client.

Licensed mental health professionals can also break confidentiality in some circumstances. The most common includes when a client is a threat to himself/herself or others, in which case a therapist must notify the person in danger or notify someone who can keep the client safe. In these circumstances, therapists often seek hospitalization for their clients. Therapists can also be forced to testify against their clients, but it is much more difficult to force a therapist to testify than it is to force a non-licensed mental health professional; laws governing therapists are much stricter about confidentiality.

Therapists also have to reveal information about treatment to insurers in order for their clients’ treatment to be covered, but they do not reveal any more information than is necessary to ensure coverage. Typically, the information revealed is limited to the diagnosis being treated and any medications required.

The confidentiality of children is a hotly contested issue. Because minors cannot consent to treatment, they do not have the strong confidentiality rights that adults have. However, this can interfere with the treatment process, so many clinicians seek the permission of their minor clients’ parents to keep therapy confidential. Even when parents do not agree to confidentiality, therapists will not typically reveal mundane discussions in therapy; instead, they will give information about broad treatment goals and progress.

References:

  1. Behnke, S. H., & Warner, E. (n.d.). Confidentiality in the treatment of adolescents. American Psychological Association. Retrieved from http://www.apa.org/monitor/mar02/confidentiality.aspx
  2. Confidentiality. (n.d.). About Therapy. Retrieved from http://www.4therapy.com/therapy/about-therapy/confidentiality-1841

Last Updated: 08-4-2015

  • 3 comments
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  • Joshua P

    November 29th, 2016 at 9:24 AM

    Can a grievance counselor date a patient while still under there care? Shouldn’t that be terms for termination?

  • handy

    December 24th, 2016 at 7:39 AM

    As nursing personal do need to tell family members about the condition of my patient without permission of the patient?

  • Kathy

    March 10th, 2017 at 9:39 AM

    My husbands sycotherapys blames his issues on my telling him i am insecure, that i am as abusive as his mother except i dont hit. That he should get a divorce when shes there to talk about his issues as a child. Not to blame me she often talks against me to him with out him being there. That married couple that have been married for long should get a separation to see were things go & if not to leave that he should connect to social media to talk to other people, its ok to watch porn even if i dont like it. Often talks about other things not relayed to the issue. often excepts gifts from my husband. I am not allowed in there orwhen i call to talk to her she often hangs up on me when i ask her a question or comment on the way his treating the family. She has change him to the point he doesn’t talk to me or anything when we use to be close, now he distance this waa a man who was always out going hixking cooking baking & did anytbing to stay close to the family & she don’t see a issue with that she gives him bad advice, then she says oh i was worried about you. She watches him or waits for him threw the window when we get there. I sit outside since she dont want me there. shes by the window as if she was waiting on him .To me that not normal , she often text him about what i dont know . He has evn blocked me from facebook & has put a secret code on his phone when we never had anything to hide from each othe. When i try talking ti him & i get sad about the way ower relationship is going he tells me to join the crowed if i depress he says me crying makes him laugh at me even mimics me . When he was always so caring calles my daughters fat. He says he loves me but can’t stand me now. He doesn’t talk to me no longer nor care about my feelings or anything or what i got to say . Shes always right i am wrong . He does only what she says. now every time he talks about divorce we no longer have intimacy, he doea even want me to touch him. he has called me many name as perv. ext. He doesnt feel comfortable been naked or even changing infront of me, he acts so strange now .he changes clothes in the bathroom never in the room or infront of me. he have been married 35 yrs for him to be acting so strange towards me . These changes have been since he has been seeing her. She has told him about other people we know that go to her office also about there issues that they have had with the same person we had issues with also. For example my neighbor has an issue with my landlord & so do we so she said oh yeah thos person comes to my office also to complain about there landlord that loves were you live so we know who she talking about.
    She keep what is convenient to her as confidential. & to think his head of physicians recommended her to him. She has done nothing but separate and change the ways he was with me and his family completely my kids dont even come to the house not call since his been seeing her everyone has notice the change. His family & friends
    He has hit me but she doesn’t even let me tell her the ways his been axting i guess tbat ok for her. Hes more like my room mate we sleep in the same bed but he buts a big body pillow between us now & his owen blanket. She has gotten in his head that me i am the issue that i watch him when i am hardly home now . She has a licence to robbe & mess up peoples lives as far as i am concerned.

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