Always friendly and thorough, the GoodTherapy support team is dedicated to helping people find the right therapist, to addressing the needs of members, and to ensuring a positive user experience to each person who visits our website.
Perry Griffith Customer Support Associate
Born in New York City and raised nearby on Long Island, Perry brings to GoodTherapy a positive attitude and an aspiration to help those in need. These attributes were ingrained in him from his childhood growing up with his three younger, autistic siblings.
Perry attended Chaminade High School in Mineola, NY and graduated with a bachelor’s degree from College of the Holy Cross in Worcester, MA.
Perry has experience working in support and account management, most recently for Colorado startup-turned-public company, SendGrid. On the side, he's worked on a personal project focused on a unique form of self-care content distribution via text messages.
Perry grew up playing baseball, lacrosse, and wrestling. He still loves staying active, as well as seeing live shows at Red Rocks and finding the best food spots in Denver.
Lauren Kraig Customer Support Associate
Lauren has spent most of her life in Texas and North Carolina. Born and raised in Dallas, she attended college and graduate school in North Carolina and bounced back and forth between Houston and Dallas before moving to the Denver area in 2018, which she adores. Her guiding passion is to help others be their best selves and do their best work, which she has exercised as a teacher, school administrator, marketing director for a counseling group, and campaign manager. She loves building relationships and strives to bring excellence and cheerful efficiency to her work.
Away from work, Lauren is often listening to podcasts, reading a wide variety of books, enjoying the Golden Age of television, or spending time with people. She loves to have thoughtful discussions, eat whatever culinary creation her husband has cooked up, and explore new places.
Leticia Encarnacion Customer Support Associate
Born in Manhattan, New York, and raised in Orlando, Florida, Leticia brings a sunny personality to Goodtherapy. Her love for the outdoors and helping others moved her about 2,000 miles from her hometown in August 2019. She wants to make a career of helping others, and after graduating with her bachelor’s degree in psychology in May of 2019 from the University of Central Florida, she plans on going to graduate school for a master’s degree in counseling to continue her passion. She loves learning about critical thinking and abstract reasoning. Leticia uses these qualities to build relationships, communication, and accuracy with not just customers, but with real people.
Leticia spends her time outside of work in creative ways that allow her to express herself like hiking, camping, taking yoga classes, oil painting, taking nature photos, reading, or occasionally hula-hooping.
Pedro Paredez Flores Customer Support Associate
Born and raised in Denver, Colorado, Pedro has always felt a strong sense of connection, since his home city is known for having that small town charm while also providing that city feel. He found his “calling” in call centers as a customer support agent (he also really enjoys puns). Whether it's someone’s car stuck in the snow or someone having issues logging into their account, he will do what he can to help to the best of his ability. With his extensive background in customer service, he brings practicality and warmth.
In his free time, Pedro enjoys lo-fi music, iced tea, and working on his digital art. When he’s not working on art, he’s going around town trying to find the best place for tacos and horchata.