Support Team

Always friendly and thorough, the GoodTherapy support team is dedicated to helping people find the right therapist, to addressing the needs of members, and to ensuring a positive user experience to each person who visits our website.

  • Lindsay Tompkins    Customer Support Associate

    Born and raised in Madison, Wisconsin, Lindsay moved to Olympia, Washington in 2013 to be closer to family and experience everything the Pacific Northwest has to offer. She previously attended Madison College and is close to completing her associate of arts degree from South Puget Sound Community College. Lindsay has several years of experience in customer service, most of which came in call centers. She was also a personal banker for M&I Bank.

    In 2013, Lindsay participated in the American Foundation for Suicide Prevention (AFSP) “Out of the Darkness” walk for suicide awareness, an issue that she (like many others) has been personally affected by.

    Lindsay has two "kids": a dog named Tika and a cat named Snoopy. She enjoys meeting new people, seeing new places, and spending as much time as possible with her family. Besides showing her support for the Green Bay Packers and Wisconsin Badgers, she loves going to movies (she has a collection of ticket stubs), watching various tutorials on YouTube, cooking, and playing board games.

  • Rachel Detroja    Customer Support Associate

    Rachel brings years of experience in customer service and administration to GoodTherapy.org, having worked previously for a music company and a public library. She is driven by a passion for helping others.

    Before arriving in Washington state in 2012, Rachel received her master’s degree in music performance from Indiana University and her bachelor’s degree from the New England Conservatory of Music.

    In her free time, Rachel loves to bike, swim, read, and play with her two sons.

  • Sarah Scott    Sales Representative

    Born and raised in the San Francisco Bay Area, Sarah moved to Olympia, Washington in 2018 to explore the Pacific Northwest and its endless outdoor opportunities. She has her bachelor's degree in geography from Sonoma State University, and she loves learning about new places and cultures. Sarah has worked in customer service for many years and loves to build honest, real connections with people.

    When she's not working, you can find Sarah hiking, camping, cooking, or reading nonfiction.

  • Elizabeth Flemister    Customer Support Associate

    Elizabeth was born in South Carolina and has lived all over the country, but she has now found her way back to Washington to settle down. She graduated in 2013 with a bachelor's degree in business administration from the University of Texas at Dallas, in addition to earning an associate degree in healthcare administration from Martinsburg College in 2017.

    Elizabeth brings to the table over a decade of customer service and management experience from various paths, including traditional retail, online retail, educational services, and medical office administration.

    When she’s not working, Elizabeth spends her time reading true crime books, playing Dungeons & Dragons, and hanging out with her husband, their daughter, and their dog.

  • Lauren Kraig    Customer Support Associate

    Lauren has spent most of her life in Texas and North Carolina. Born and raised in Dallas, she attended college and graduate school in North Carolina and bounced back and forth between Houston and Dallas before moving to the Denver area in 2018, which she adores. Her guiding passion is to help others be their best selves and do their best work, which she has exercised as a teacher, school administrator, marketing director for a counseling group, and campaign manager. She loves building relationships and strives to bring excellence and cheerful efficiency to her work.

    Away from work, Lauren is often listening to podcasts, reading a wide variety of books, enjoying the Golden Age of television, or spending time with people. She loves to have thoughtful discussions, eat whatever culinary creation her husband has cooked up, and explore new places.

  • Leticia Encarnacion    Customer Support Associate

    Born in Manhattan, New York, and raised in Orlando, Florida, Leticia brings a sunny personality to Goodtherapy. Her love for the outdoors and helping others moved her about 2,000 miles from her hometown in August 2019. She wants to make a career of helping others, and after graduating with her bachelor’s degree in psychology in May of 2019 from the University of Central Florida, she plans on going to graduate school for a master’s degree in counseling to continue her passion. She loves learning about critical thinking and abstract reasoning. Leticia uses these qualities to build relationships, communication, and accuracy with not just customers, but with real people.

    Leticia spends her time outside of work in creative ways that allow her to express herself like hiking, camping, taking yoga classes, oil painting, taking nature photos, reading, or occasionally hula-hooping.

  • Pedro Paredez Flores    Customer Support Associate

    Born and raised in Denver, Colorado, Pedro has always felt a strong sense of connection, since his home city is known for having that small town charm while also providing that city feel. He found his “calling” in call centers as a customer support agent (he also really enjoys puns). Whether it's someone’s car stuck in the snow or someone having issues logging into their account, he will do what he can to help to the best of his ability. With his extensive background in customer service, he brings practicality and warmth.

    In his free time, Pedro enjoys lo-fi music, iced tea, and working on his digital art. When he’s not working on art, he’s going around town trying to find the best place for tacos and horchata.

  • Sandie Pearson    Office Administrator

    Sandie’s office work experience began in 1990 through a high school work program with the State of Washington in a part-time position at the Office of Superintendent of Public Instruction. The program was one year long, after which Sandie secured a part-time position at an office for Thurston County Development Services while attending business education classes at a local community college for the next 2 years. After that, Sandie began working full-time with Development Services where she worked in office administration for a total of 9 years. In 2000, Sandie left her position to take over management of a family-owned horse boarding and equine event business where she worked for 18 years and became owner in 2011. In 2018, Sandie and her husband sold the business. After taking 6 months off, Sandie decided it was time to get back into what she loved doing, business administration, and is now happy to be the part-time office admin at GoodTherapy.

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