Support Team

Always friendly and thorough, the GoodTherapy support team is dedicated to helping people find the right therapist, to addressing the needs of members, and to ensuring a positive user experience to each person who visits our website.

  • Greg Caulfield    Director of Customer Experience

    Greg brings a strong customer service and relationship building background to GoodTherapy.org’s support team. With a bachelor’s degree focusing on organizational management from The Evergreen State College and over a decade of retail and sales management experience, Greg knows the value of providing consistent, timely, and personalized service.

    When Greg isn’t working, he enjoys finding new restaurants with his wife, eating ice cream, hitting the gym, and woodworking.

  • Lindsay Tompkins    Customer Support Associate

    Born and raised in Madison, Wisconsin, Lindsay moved to Olympia, Washington in 2013 to be closer to family and experience everything the Pacific Northwest has to offer. She previously attended Madison College and is close to completing her associate of arts degree from South Puget Sound Community College. Lindsay has several years of experience in customer service, most of which came in call centers. She was also a personal banker for M&I Bank.

    In 2013, Lindsay participated in the American Foundation for Suicide Prevention (AFSP) “Out of the Darkness” walk for suicide awareness, an issue that she (like many others) has been personally affected by.

    Lindsay has two "kids": a dog named Tika and a cat named Snoopy. She enjoys meeting new people, seeing new places, and spending as much time as possible with her family. Besides showing her support for the Green Bay Packers and Wisconsin Badgers, she loves going to movies (she has a collection of ticket stubs), watching various tutorials on YouTube, cooking, and playing board games.

  • Ryan Spurrier    Customer Support Associate

    Born in Visalia, California, Ryan has called Olympia, Washington home for the majority of his life. He’s played in many local bands and continues to pursue music as a passion and hobby.

    Prior to joining GoodTherapy.org, Ryan worked in the customer service field for many years. Whether it was making pizzas, pouring drinks, or management, he learned what it meant to build strong relationships with people from every walk of life.

    In his downtime, Ryan enjoys sports, video games, traveling, and relaxing with his wife and two cats.

  • Wiley Book    Customer Support Associate

    Wiley is a South Sound local, born by Budd Inlet and raised on Eld Inlet. A graduate of The Evergreen State College and South Puget Sound Community College before that, Wiley has a passion for psychology and human services. His emphasis on individual support and crisis intervention, combined with an eclectic background in acting, journalism, and customer service, makes for a dynamic and empowerment-focused approach to member support.

    When not fielding calls or replying to emails, Wiley is known to be seen brewing vegan chai, training others in crisis intervention techniques, and putting too much thought into movies.

  • Rachel Detroja    Customer Support Associate

    Rachel brings years of experience in customer service and administration to GoodTherapy.org, having worked previously for a music company and a public library. She is driven by a passion for helping others.

    Before arriving in Washington state in 2012, Rachel received her master’s degree in music performance from Indiana University and her bachelor’s degree from the New England Conservatory of Music.

    In her free time, Rachel loves to bike, swim, read, and play with her two sons.

  • Justin Cooper    Sales Representative

    Justin Cooper lives and works in beautiful Denver, CO. Drawing from his background in business, he enjoys connecting with mental health professionals to provide solutions to meet their private practice needs. 

    Justin graduated with a Bachelor of Science from Trinity University in 2009, where he also played on their football team. 

  • Sarah Scott    Junior Sales Representative

    Born and raised in the San Francisco Bay Area, Sarah moved to Olympia, Washington in 2018 to explore the Pacific Northwest and its endless outdoor opportunities. She has her bachelor's degree in geography from Sonoma State University, and she loves learning about new places and cultures. Sarah has worked in customer service for many years and loves to build honest, real connections with people.

    When she's not working, you can find Sarah hiking, camping, cooking, or reading nonfiction.

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