Always friendly and thorough, the GoodTherapy support team is dedicated to helping people find the right therapist, to addressing the needs of members, and to ensuring a positive user experience to each person who visits our website.
Greg Caulfield Director of Customer Experience
Greg brings a strong customer service and relationship building background to GoodTherapy.org’s support team. With a bachelor’s degree focusing on organizational management from The Evergreen State College and over a decade of retail and sales management experience, Greg knows the value of providing consistent, timely, and personalized service.
When Greg isn’t working, he enjoys finding new restaurants with his wife, eating ice cream, hitting the gym, and woodworking.
Lindsay Tompkins Customer Support Associate
Born and raised in Madison, Wisconsin, Lindsay moved to Olympia, Washington in 2013 to be closer to family and experience everything the Pacific Northwest has to offer. She previously attended Madison College and is close to completing her associate of arts degree from South Puget Sound Community College. Lindsay has several years of experience in customer service, most of which came in call centers. She was also a personal banker for M&I Bank.
In 2013, Lindsay participated in the American Foundation for Suicide Prevention (AFSP) “Out of the Darkness” walk for suicide awareness, an issue that she (like many others) has been personally affected by.
Lindsay has two "kids": a dog named Tika and a cat named Snoopy. She enjoys meeting new people, seeing new places, and spending as much time as possible with her family. Besides showing her support for the Green Bay Packers and Wisconsin Badgers, she loves going to movies (she has a collection of ticket stubs), watching various tutorials on YouTube, cooking, and playing board games.
Ryan Spurrier Customer Support Associate
Born in Visalia, California, Ryan has called Olympia, Washington home for the majority of his life. He’s played in many local bands and continues to pursue music as a passion and hobby.
Prior to joining GoodTherapy.org, Ryan worked in the customer service field for many years. Whether it was making pizzas, pouring drinks, or management, he learned what it meant to build strong relationships with people from every walk of life.
In his downtime, Ryan enjoys sports, video games, traveling, and relaxing with his wife and two cats.
Wiley Book Customer Support Associate
Wiley is a South Sound local, born by Budd Inlet and raised on Eld Inlet. A graduate of The Evergreen State College and South Puget Sound Community College before that, Wiley has a passion for psychology and human services. His emphasis on individual support and crisis intervention, combined with an eclectic background in acting, journalism, and customer service, makes for a dynamic and empowerment-focused approach to member support.
When not fielding calls or replying to emails, Wiley is known to be seen brewing vegan chai, training others in crisis intervention techniques, and putting too much thought into movies.
Rachel Detroja Customer Support Associate
Rachel brings years of experience in customer service and administration to GoodTherapy.org, having worked previously for a music company and a public library. She is driven by a passion for helping others.
Before arriving in Washington state in 2012, Rachel received her master’s degree in music performance from Indiana University and her bachelor’s degree from the New England Conservatory of Music.
In her free time, Rachel loves to bike, swim, read, and play with her two sons.
Sarah Scott Sales Representative
Born and raised in the San Francisco Bay Area, Sarah moved to Olympia, Washington in 2018 to explore the Pacific Northwest and its endless outdoor opportunities. She has her bachelor's degree in geography from Sonoma State University, and she loves learning about new places and cultures. Sarah has worked in customer service for many years and loves to build honest, real connections with people.
When she's not working, you can find Sarah hiking, camping, cooking, or reading nonfiction.
Elizabeth Flemister Customer Support Associate
Elizabeth was born in South Carolina and has lived all over the country, but she has now found her way back to Washington to settle down. She graduated in 2013 with a bachelor's degree in business administration from the University of Texas at Dallas, in addition to earning an associate degree in healthcare administration from Martinsburg College in 2017.
Elizabeth brings to the table over a decade of customer service and management experience from various paths, including traditional retail, online retail, educational services, and medical office administration.
When she’s not working, Elizabeth spends her time reading true crime books, playing Dungeons & Dragons, and hanging out with her husband, their daughter, and their dog.
Sandie Pearson Office Administrator
Sandie’s office work experience began in 1990 through a high school work program with the State of Washington in a part-time position at the Office of Superintendent of Public Instruction. The program was one year long, after which Sandie secured a part-time position at an office for Thurston County Development Services while attending business education classes at a local community college for the next 2 years. After that, Sandie began working full-time with Development Services where she worked in office administration for a total of 9 years. In 2000, Sandie left her position to take over management of a family-owned horse boarding and equine event business where she worked for 18 years and became owner in 2011. In 2018, Sandie and her husband sold the business. After taking 6 months off, Sandie decided it was time to get back into what she loved doing, business administration, and is now happy to be the part-time office admin at GoodTherapy.