Balancing Connectivity and Confidentiality: Ethical Considerations for Therapists in Online Interactions with Clients

Presented by Andrea Brognano, LMHC, LPC, NCC on 07-31-2024 at 9 a.m. Pacific (noon Eastern) to 11 a.m. Pacific (2 p.m. Eastern)

In today's digital age, the lines between personal and professional boundaries can easily blur, especially in the realm of online interactions and social media. For private practice therapists, navigating this digital landscape while upholding ethical standards and preserving the integrity of the therapeutic relationship is crucial. This comprehensive 2-hour presentation aims to equip therapists with the knowledge and strategies necessary to maintain professional boundaries and ensure responsible use of social media and online communication channels when interacting with clients.

Through interactive discussions, real-world case studies, and practical exercises, participants will gain a deep understanding of the ethical principles and professional guidelines governing social media use and online communications with clients. The presentation will delve into the potential risks and benefits of engaging with clients in the digital realm, empowering therapists to make informed decisions that prioritize client welfare and therapeutic effectiveness. Additionally, attendees will explore best practices for establishing clear policies, responding to client requests or interactions online, and addressing breaches of online boundaries or inappropriate communications. By the end of the session, therapists will have the tools to develop a personalized social media and online communication policy tailored to their private practice, ensuring ethical and professional conduct in the ever-evolving digital landscape.

This 2-hour introductory continuing education webinar is designed to help mental health professionals:

  1. Define the ethical principles and professional guidelines related to social media use and online communications with clients.
  2. Analyze potential risks and benefits of using social media and online communication channels in a therapeutic context.
  3. Identify strategies for maintaining appropriate boundaries and protecting client confidentiality when engaging with clients online.

Statement of program material's accuracy, utility, and risks: This course utilizes the latest research, guidelines and best practices from authoritative bodies of mental health field. Research is continuously being updated and this course will have most up to date information found. Resources will be shared to stay up to date with changes made in the field.

Declaration identifying any potential conflict of interest and/or commercial support: The presenter has no conflicts of interest/commercial interests to declare.

How the Web Conference Works

Before the scheduled event, all registered attendees will be sent a reminder email from GoodTherapy with specific instructions on how to log in to the webinar, as well as links to optional handout materials if applicable.

To attend the event, registered attendees will log in to the Microsoft Teams web conference center using a computer or device with internet access and/or call into the teleconference line on a phone. Attendees will be able to submit questions during the webinar via text chat in the Microsoft Teams web conference center and will be able to see the live streaming video and/or document sharing. 

At the conclusion of this event, participants will receive an email with information about how to request a CE certificate in your GoodTherapy Account. To confirm attendance, participants must enter the start code and end code announced at the beginning and end of the live presentation. Participants will also be prompted to complete an online survey evaluating the event. Participants will need to complete this online survey within six days after the event. Once completed, participants will be able to download a copy of their CE certificate right away by logging in to their GoodTherapy account.

For additional information about this event or our CE grievance procedures, please contact us here.

Continuing Education (CE) Information

2 CE ethics/telehealth contact hours will be provided by GoodTherapy for attending this web conference in its entirety. 

GoodTherapy is an NBCC-Approved Continuing Education Provider (ACEPTM) and may offer NBCC-approved clock hours for events that meet NBCC requirements.

GoodTherapy.org, provider #1352, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. GoodTherapy.org maintains responsibility for this course. ACE provider approval period: 3/30/2022 – 3/30/2025. Social workers completing this course receive 2 ethics/telehealth continuing education credits.

GoodTherapy is approved by the American Psychological Association to sponsor continuing education for psychologists. GoodTherapy maintains responsibility for this program and its content.

GoodTherapy, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0395. GoodTherapy, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0022 and for licensed mental health counselors #MHC-0031.

To receive CE credit hours for an archived event, you will need to complete a survey as well as a 12 or 15-question exam, verifying that you listened to or watched the event in its entirety. Archived CE events generally are considered "homestudy" by licensing boards.

Registration Information

Premium and Pro Membership with GoodTherapy includes access to this web conference at no additional cost, as well as other member benefits such as a profile listing in GoodTherapy's Therapist Directory. Not yet a member? Sign up for a Premium or Pro Membership, here.

Just want CE credits? Sign up for a monthly or annual CE Subscription with GoodTherapy to get unlimited access to our CE Program, including this event, other live CE web conferences, and hundreds of hours of homestudy courses.

Mental health professionals who are not members can attend this live web conference for $30.95 or access the homestudy recording for $15.50. Sign up here to purchase this CE course and earn a CE certificate.

If the event is canceled by GoodTherapy, registrants who purchased the event will be notified and the charge for the event will be refunded

If you have any questions or would like information regarding disability accommodations, please contact us.

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Meet the Presenter

Andrea Brognano, LMHC, LPC, NCC

Andrea Brognano, LMHC, LPC, NCC

Andrea Brognano is a Licensed Mental Health Clinician and the group practice owner of Therapy Connection, an online mental health group practice that was established in late 2019. Therapy Connection has expanded to multiple states and expanded services including in home services in NJ for children with disabilities.

Andrea opened her second company, Achieve With Andrea (AWA), in the summer of 2021. AWA has several different programs including a membership to help therapists with their social media, hosting women’s retreats and workshops, creating useful journals for purchase in her Amazon store, a course for female entrepreneurs, wellness workshops for businesses, and a department for continuing education for therapists.

As of June 2023, Andrea opened a third company dedicated to mental health specific for people with developmental disabilities in New York.

Andrea is passionate about mental health and how to help other entrepreneurs maintain mental wellness to be able to excel while holding a life-work balance. Andrea’s extensive background had provided her opportunities to work in a variety of settings and roles. This includes having worked in human resources, direct care with people with disabilities, and as a college professor. Andrea is passionate about helping others, including fellow colleagues to make a great impact on the world around her. She is an active member on the board of directors for a local non-profit and believes strongly that advocacy is vital to continuing the work done in the mental health field. She is continuously researching to keep up with changes in the field and provide better impact to colleagues in the profession.

Andrea loves being connected to other colleagues and encourages you to follow her on social media. She can be found on Instagram, Facebook, and LinkedIn.

Continuing Education Provider Approvals

  • aceGoodTherapy.org is Approved by the American Psychological Association to sponsor continuing education for psychologists. GoodTherapy.org maintains responsibility for this program and its content.
  • Logo GoodTherapy.org has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6380. Programs that do not qualify for NBCC credit are clearly identified. GoodTherapy.org is solely responsible for all aspects of the programs.
  • aceGoodTherapy.org, provider #1352, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. GoodTherapy.org maintains responsibility for this course. ACE provider approval period: 03/30/2022 - 03/30/2025.
  • GoodTherapy.org, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0395.
  • GoodTherapy.org, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0022 and for licensed mental health counselors #MHC-0031.

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