Pui Yan (Pauline) Lam,Registered Psychotherapist (RP), CRPO #009450

Pui Yan (Pauline) Lam,Registered Psychotherapist (RP), CRPO #009450

Telehealth Available
Professions: Psychotherapist
License Status: I'm a registered professional.
Primary Credential: CRPO - 009450
Billing and Insurance:
Fees: An individual therapy session is 50 minutes ($150 tax included), whereas couple therapy sessions are 75 minutes ($225 tax included), and family therapy sessions are 90 minutes ($270 tax included).

Fees are due at the end of each session and are payable by e-transfer to footprintscounsellingca@gmail.com.

You will receive a free client in-take session for 30 minutes along with your first counselling session.

Appointments are considered to be confirmed at the time of booking. Cancellations and rescheduling could be arranged with the therapist and must be made a minimum of 24 hours before your appointment time or you will be charged for the fees of a full session.
Free Initial Consultation
Weekend Availability
Evening Availability


Markham, Ontario L6E1M6

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My Approach to Helping

Pui Yan (Pauline) Lam, R.P. (she/her)

Pauline is a Registered Psychotherapist with The College of Registered Psychotherapists of Ontario (CRPO). She graduated from Queen’s University with a B.A. in Psychology, as well as a M.Div. and a M.T.S from Tyndale University with a major in clinical counselling.

Pauline has extensive experience in providing therapy to individuals, couples, and other forms of dyads and families facing challenges with depression, anxiety, self-esteem, loss, trauma, and difficulties in managing relationships. Pauline also specializes in helping families to cope with, accept, and accommodate loved ones with ASD, ADHD, Parkinson’s, Alzheimer’s, and dementia diagnosis. She understands the day-to-day struggles that people with accessibility needs and members of the LGBTQ+ community come across.

Pauline adopts an integrative approach. Modalities she practices include family systems therapy, emotionally focused therapy (EFCT, EFIT, EFFT), cognitive-behavioural therapy (CBT), dialectical behavioural therapy (DBT), focusing, mindfulness, relaxation therapy, and guided imagery. Her sessions are collaborative in nature, where the therapist and the client are being treated as equal partners in the therapy process.

Prior to becoming a RP, for over 20 years, Pauline worked as an enterprise strategy consultant and a Certified Design Thinking Coach, where she has gained extensive experience in driving cultural changes in large corporations.

In her own time, she enjoys outdoor adventures with her Golden Pyrenees Zaky and writing pop-music as a lyricist. She was born and raised in Hong Kong and practices counselling in English, Cantonese, and Mandarin.

Ages I Work With

  • Teens
  • Adults
  • Elders


  • English
  • Cantonese
  • Mandarin

Industries & Communities Served

  • Entertainment Industry
  • LGBTQ+

Client Concerns I Treat

  • Adjusting to Change / Life Transitions
  • Anxiety
  • Attachment Issues
  • Bullying
  • Caregiver Issues / Stress
  • Depression
  • Developmental Disorders (Autism, Aspergers, etc.)
  • Divorce / Divorce Adjustment
  • Family of Origin Issues
  • Grief, Loss, and Bereavement
  • Immigration issues
  • LGBT (Lesbian, Gay, Bisexual, and Transgender) Issues
  • Parenting
  • Pre-Marital Counseling
  • Religious Issues

Types of Therapy

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