I believe people are most pleased with therapy when:

(1) The therapist takes their problems and relationships seriously and is driven to help their clients achieve the best possible outcomes for all involved. The best therapists build their practices through satisfied clients.
(2)The therapist, based on their clinical training, thinks differently about the problem at hand. Therapists who put their client's problems together the same way as the client, get just as stuck trying to help the client as the client is with their problem. New ways of thinking about the problem at hand lead to new solutions.
(3) The therapist is a genuinely hopeful person. Hopeful people can see beyond the present circumstances and visualize a better future for themselves and those with which they are in a relationship. Hope can't be faked, and clients need to feel hope from their therapist to take steps to change.

Desire for change, clinical competence, and hope - these are the keys to a positive therapy experience.