Terms of Service for Facilities

Terms of Service for Facilities


Welcome to GoodTherapy.org. GoodTherapy.org provides the GoodTherapy.org website ("Website") to you, the Facility, subject to the following Terms of Service. By using our Website, you, ("Facility"), agree to be bound by these Terms of Service. Please read them carefully. If you do not agree to these Terms of Service, please do not register to be listed as a Facility in the GoodTherapy.org Rehab and Treatment Center Directory. You can review the most current version of the Terms of Service at any time at: http://www.goodtherapy.org/facility-terms-service.html
Please note that GoodTherapy.org provides a public service to individual consumers who may access the GoodTherapy.org website (“Users”) for mental health information, to find a mental health provider listed in the GoodTherapy.org Therapist Directory (“Members”), or to seek inpatient or outpatient services from a Facility listed in the GoodTherapy.org Rehab and Treatment Center Directory (“Facilities”). These Terms of Service for Facilities apply only to "Facilities", and not to “Users” or “Members”.


A. Facility Access and Benefits
GoodTherapy.org provides qualifying Facilities with access to The Rehab and Treatment Center Directory where Facility can create a listing to advertise their Facility services to potential clients, patients, and the general public. 

Premium membership Facilities also have access to publication opportunities on GoodTherapy.org. 

B. Facility Membership with GoodTherapy.org
Facility Membership with GoodTherapy.org and the attendant obligations of being a Facility begins if and when a Facility completes step two of the Facility registration process and the Facility is approved for membership by GoodTherapy.org. In order to receive a directory listing and profile in the Rehab and Treatment Center Directory, a Facility must meet the criteria for having a profile listing, complete all of the registration steps, and have their profile approved by the GoodTherapy.org review team. The qualifying criteria are as follows: 

  • Facility must certify that the services Facility provides accord to the Elements of Good Therapy statement.
  • Current license information of all individual providers listed on a Facility’s application must be verifiable according to state records and must include at least one licensed provider of the following professions:
    • Mental health counseling
    • Psychotherapy
    • Social work
    • Marriage and family therapy
    • Psychology
    • Psychoanalysis
    • Psychiatry
    • Medicine
    • Advanced nursing
    • Drug and alcohol counseling
  • Organizations offering inpatient services are required to provide verification of accreditation through at least one of the following:
    • Commission on Accreditation of Rehabilitation Facilities (CARF International)
    • The Joint Commission
    • The Council on Accreditation
    • Another recognized accreditation body for inpatient treatment facilities
  • Licensure, registration, or accreditation must be verified through the state in which the facility is located as a residential treatment facility, rehabilitation and therapy center, retreat-based therapy center, mental health treatment clinic, or an equivalent.

C. Payment
Membership with the GoodTherapy.org Rehab and Treatment Center Directory is either a free Basic membership or Premium membership paid month-to-month or year-to-year, depending on the selection made by Facility during initial registration or during the update of their payment information. There was a free trial for all new Facilities that registered before April 1, 2016. After this free trial, Facility Premium membership costs $24.95 (USD) per month OR $269 (USD) per year. The Facility acknowledges the fee and the Terms of Service for Facilities are subject to change, and that GoodTherapy.org reserves the right to revise rates and terms under this contract at any time.

Facilities with Premium membership authorize GoodTherapy.org to automatically charge the membership fee to Facility’s credit card either one time per month or one time per 365 days, depending on the billing selection made by Facility, during the course of membership. Facility acknowledges that GoodTherapy.org does not save or maintain any credit card information on the GoodTherapy.org server and instead uses First Data and/or Braintree to store credit card information and process credit card transactions via a secure and encrypted SSL page to ensure the highest safety for all transactions.

Facilities may cancel their membership to GoodTherapy.org at any time without refund by completing the online cancellation form. The purpose of the cancellation form is to confirm identity and to gather helpful feedback; thus requests to cancel membership solely by email are not acceptable. If a Premium membership Facility cancels membership the Facility will not be charged for the next scheduled recurring bill and all listings will be removed immediately. Absolutely no refunds or pro-rated amounts will be given to Premium membership Facilities who cancel before the end of their subscription term. Absolutely no refunds or pro-rated amounts will be given to Facilities who chose not to renew their Premium membership. Absolutely no refunds or pro-rated amounts will be given to Facilities for any reason whatsoever.

If and when a Facility’s credit card declines the periodic membership fee, GoodTherapy.org's system will continue to attempt the transaction on a daily basis. GoodTherapy.org will make every effort to contact the Facility should the Facility’s credit card decline. If a Premium membership Facility’s account is left unpaid, GoodTherapy.org will keep the Facility’s account active for up to 30 days from the time the Facility’s membership dues transaction first failed. 

Facilities will continue to be responsible for paying their past due amount and any future past due amount that accrues, up to 30 days past due. If a Facility’s account is left unpaid for more than 30 days, GoodTherapy.org reserves the right to hire a third-party collection agency to collect the Facility’s past due balance. When a Facility’s account goes to collections, GoodTherapy.org reserves the right to release all of the Facility’s membership information to the collection agency.

D. Toll-Free Phone Tracking
GoodTherapy.org provides toll-free phone numbers and unique extensions to all Premium membership Facilities located within the continental United States, Alaska, Hawaii, and Canada who have not opted-out of Toll-Free Phone Tracking. By default these phone numbers and extensions are published on Facility profile pages, search results, and other location-based landing pages.

GoodTherapy.org provides a service to Users which permits the User to place calls to a Facility with a toll-free phone number and extension. In such an event, the call is tracked on the Facility’s referral metrics page, the call is transferred to the Facility’s office phone number, and the Facility is sent an email confirming the call was made. This enables the Facility to identify GoodTherapy.org as the source of phone referrals. Premium membership Facilities can opt out of Toll-Free Phone Tracking by contacting the GoodTherapy.org support team.

E. User Emails
GoodTherapy.org provides a service to Users which permits the User to send email messages to any Facility in the GoodTherapy.org Rehab and Treatment Center Directory by completing a form. In such an event, the email is screened to identify and remove spam or other content violating the GoodTherapy.org Terms of Service and Use Agreement. Emails which violate the Terms of Service and Use Agreement may not be forwarded to the Facility. Emails that pass screening will be forwarded to the Facility at the email address provided by the Facility.

Emails sent through the GoodTherapy.org system are tracked on the Facility’s referral metrics page. This enables Facilities to credit GoodTherapy.org with email referrals. Facilities can opt out of the GoodTherapy.org email system by contacting the GoodTherapy.org support team or by logging in to their GoodTherapy.org dashboard and selecting the “Disable email messages from clients.” checkbox, here: http://www.goodtherapy.org/treatment-centers/directory-profile-basicinformation.html

Contact and all other information provided in such an email is entered by the User and GoodTherapy.org cannot verify its truth, accuracy, or completeness.
F. Messaging
Facilities will be sent regular service announcements and/or administrative messages from GoodTherapy.org via email. These communications are considered part of GoodTherapy.org Rehab and Treatment Center Directory Membership, and Facility will not be able to opt out of receiving them. 

Premium membership Facilities who have not opted-out of the Toll-Free Phone Tracking will receive a confirmation email from GoodTherapy.org every time a User calls their phone extension. This enables Facilities to credit GoodTherapy.org with phone referrals. In order to not receive these Toll-Free Phone Tracking emails, a Facility would need to opt out of Toll-Free Phone Tracking by contacting the GoodTherapy.org support team.

Former Facility members of GoodTherapy.org may occasionally receive emails from GoodTherapy.org with offers to rejoin GoodTherapy.org, to attend special events, such as conferences or webinars, or with other information. Facilities of GoodTherapy.org authorize GoodTherapy.org to send these emails even after Facility membership has been terminated. Former Facility members of GoodTherapy.org may unsubscribe from future email correspondence by clicking on the unsubscribe link found in the footer of any email sent from GoodTherapy.org.

Facility agrees that GoodTherapy.org is under no obligation to the Facility except to provide the access and services described in Section 2, above.

A. Relationship Between Facility and Users
Upon receiving a call, email message, or other contact or query from a User, the decision to provide services to that User, and the type and content of such services, is a matter for the professional judgment of the Facility and the Facilities administration and/or providers. Nothing in these Terms of Service or any other documentation published by or on behalf of GoodTherapy.org shall be construed to permit the Facility to use any of the services provided to Facilities by GoodTherapy.org for purposes of, or as part of, therapy or health care services for any individual.

B. Disclaimer
GoodTherapy.org makes no representations or warranties of any kind, either expressed or implied with regard to our Website, its content, or its operations. To the fullest extent of the law, GoodTherapy.org disclaims all warranties, expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Facility agrees that GoodTherapy.org has no liability of any kind whatsoever to the Facility or to any individual, group, partnership, or corporation who may use the Service.

C. Assumption of Liability
Facility agrees to assume all liability for their directory profile and all information Facility places on their GoodTherapy.org Rehab and Treatment Center Directory profile (including information, illustrations, files, images, claims, data, text, software, music, sound, photographs, graphics, video, messages, or any other materials or content, including directory profiles and listings, that GoodTherapy.org has edited ("Content"), and agrees to assume any and all responsibility for claims occurring therefrom against GoodTherapy.org.

D. Sharing of Personal Information
Facility agrees all information entered by the Facility and stored by GoodTherapy.org may be transferred and shared in the event that GoodTherapy.org should be sold or given to another organization, corporation, or individual.

Facility shall not enter or store any personally identifiable information about any other User to GoodTherapy.org. 
E. Indemnification
Facility agrees to indemnify, defend, and hold harmless GoodTherapy.org against any loss or liability resulting from Content, whether the Facility’s Content has been edited by GoodTherapy.org or not, including, but not limited to, any claims by third parties who may use the Facility’s services.

Facility agrees to indemnify, hold harmless, and defend GoodTherapy.org and its licensors, suppliers, officers, owners, managers, executives, directors, employees, agents, affiliates, subsidiaries from and against any and all liability, loss, claim, damages, expense, or cost (including but not limited to attorneys' fees), incurred by or made against the Indemnified Parties in connection with any claim arising from or related to Facility’s use of the GoodTherapy.org website, the placement, posting, or transmission of any messages, information, content, or other materials on or through the GoodTherapy.org website by Facility or users of Facility’s account, the editing, altering, or changing of Facility’s profile or listing (including text, content, grammar, and spelling changes) made by the GoodTherapy.org editorial team, or any breach or violation of these Terms of Service by Facility’s or users of Facility’s account.

F. Intellectual Property Rights
Facility understands that all trademarks and other claims of intellectual property rights, information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials, whether publicly posted or privately transmitted, are the sole responsibility of the Facility or users of Facility’s account from whom such Content originated. This means that the Facility or users of Facility’s account, and not GoodTherapy.org, are entirely responsible for all Content with Facility’s account at GoodTherapy.org, regardless of authorship or origination. GoodTherapy.org, does not guarantee the accuracy, integrity, or quality of such Content. Facility agrees to observe all statutes, ordinances, rules, and regulations with respect to the use of GoodTherapy.org and the intellectual property rights of all persons who may claim an interest in any Content. Under no circumstances will GoodTherapy.org be liable in any way for any Content pursuant to Facility’s participation in the Website.

Facility agrees GoodTherapy.org does not claim ownership of Content which the Facility. submits or make available for inclusion on the Service. Additionally, GoodTherapy.org does not claim ownership of directory or profile or listing Content that GoodTherapy.org has edited, altered, or changed, either by a paid or free service. By submitting Content for inclusion on the Service, Facility represents to GoodTherapy.org that with respect to such Content, Facility is the owner of all brand names, logos, and trademarks, or the duly authorized representative or licensee of such owner, and will indemnify and save GoodTherapy.org free and harmless from any liability arising out of the use of such brand names, logos, and trademarks included in such Content.

Facility grants GoodTherapy.org a perpetual, worldwide, irrevocable, royalty-free, nonexclusive license to all Content posted on the site by Facility, including the right to distribute, display, transmit, store, edit, and create derivative works of such Content. Facility expressly grants GoodTherapy.org the right to edit Facility’s Content and Facility’s profile for any reason, with or without notice, in GoodTherapy.org's sole discretion. This includes, without limitation, the right to remove content, the right to revise content, and/or the right to change or post any image on Facility’s profile.

G. Facility's Membership Duties, Obligations, and Limitations
Facility agrees to provide true, accurate, current, and complete information about their Facility and their services as prompted by the Service's registration procedure and to maintain and update the Service's directory profile and listing data to keep it true, accurate, current, and complete. It is the Facility’s sole responsibility to keep their profile up to date with the correct accreditation, licensing and credential information, including the type of license, license number, and the State or other jurisdiction in which the license is valid.

Facility agrees to notify GoodTherapy.org in writing or by email if Facility’s accreditation is suspended, revoked, or expired with any one of the following organizations:

  • Commission on Accreditation of Rehabilitation Facilities (CARF International)
  • The Joint Commission
  • The Council on Accreditation
  • Another recognized accreditation body for inpatient treatment facilities

Facility agrees to notify GoodTherapy.org in writing or by email if the license information for any of the individual providers listed on a Facility’s application is at any point suspended, revoked, or expired or if there has been any other change to the credentials or licensing status of these individual providers.

Facility agrees choose an email/username and password as part of the Service's registration process. Facility is responsible for maintaining the confidentiality of the password and account and is fully responsible for all activities that occur under Facility’s password or account or membership. Facility agrees to immediately notify GoodTherapy.org of any unauthorized use of Facility’s password or account or any other breach of security, and ensure that Facility properly logs off and exits from Facility’s account at the end of each session.

Facility agrees that GoodTherapy.org has the right to suspend or terminate Facility’s membership and refuse any and all current or future use of the Service for any cause and without prior notice.

Facility agrees that GoodTherapy.org reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Facility agrees that GoodTherapy.org shall not be liable to Facility or to any third party for any modification, suspension, or discontinuance of the Service.

Facility agrees that GoodTherapy.org reserves the right to modify and update Facility profile information, including, but not limited to, profile narrative, other text, insurance and contact information, and any other content that Member has submitted or not submitted, in an effort to increase accuracy, reduce spelling and grammar errors, eliminate content duplicated from other websites, improve the overall quality of the narrative, and to increase the number of potential referrals to Facility. Facility agrees that there is no guarantee that the changes GoodTherapy.org makes to profile narrative text content will achieve the above-mentioned objectives. GoodTherapy.org, at its discretion, may or may not provide notice to Facility of any such edits. Facility may edit their profile text narrative at their discretion, for any reason, at any time, via the GoodTherapy.org Facility Dashboard.

Facility agrees not to publish their profile narrative text content on other websites. Facility understands that GoodTherapy.org reserves the right to "no-index" (hide from search engines) Facility’s profile Content if their Content contains a significant level of text that is duplicated or copied from other websites, and this determination is the sole-discretion of GoodTherapy.org.

Facility agrees that GoodTherapy.org shall have the right, in its sole discretion, to promote the Rehab and Treatment Center Directory through various partnerships, promotional activities, advertising, and through direct use of the Rehab and Treatment Center Directory by selected partner websites which GoodTherapy.org deems useful, effective, and in the interest of GoodTherapy.org and its Facilities. Facility agrees and understands that through these promotional relationships the Facility profile can be displayed and hosted on other third party websites with whom GoodTherapy.org has a trusted relationship.

Facility agrees that the listing spaces and profiles provided to the Facility will not be sublet to others, nor used for other purposes than herein named.

Facility agrees that any links to third party sites are provided solely for convenience. Such sites are not under the control of GoodTherapy.org, and GoodTherapy.org is not responsible for their content, any changes or updates to them, or the collection of any personal data or information by the operators of such sites.

Facility agrees that advertisers and sponsors are not related to GoodTherapy.org other than by a business relationship. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between Facility and such advertiser. Facility agrees that GoodTherapy.org shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, products, or services or as the result of the presence of such advertisers on the Service.

Facility agrees that this Terms of Service Agreement for Facilities is periodically reviewed and updated as needed and that it is the Facility’s responsibility to stay abreast of these changes. Facility is responsible for comporting their usage of the Services provided by GoodTherapy.org to the most current Terms of Service Agreement for Facilities.

H. Electronic Communications
Facility consents to receive communications from GoodTherapy.org electronically. GoodTherapy.org will communicate with Facility by email or by posting notices on this Website. Facility agrees that all agreements, notices, disclosures, and other communications that GoodTherapy.org provides to you electronically satisfy any legal requirement that such communications be in writing.

I. Prohibitions
Facility agrees to not use the Service to: 

  • upload, post, email, transmit, or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable; 
  • upload, post, email, transmit, or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships;
  • upload, post, email, transmit, or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; 
  • intentionally or unintentionally violate any applicable local, state, national, or international law; 
  • create a competing website offering the same or substantially similar services to those provided through the GoodTherapy.org Website or Service; 
  • decompile, disassemble, or reverse engineer our Website, Service, and any related software found herein; 
  • redistribute our Content in any manner, including, but not limited to, sale, license, lease, rental, subscription, or any other distribution mechanism;
  • provide or attempt to provide any therapy, health care or related services to any individual; publish or distribute personal information about any other User.

J. HIPAA Compliance 
GoodTherapy.org is committed to ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA). To that end, we wish to clarify and reaffirm certain aspects of how GoodTherapy.org is compliant. More information about GoodTherapy.org’s policies regarding HIPAA Compliance can be found here.

  1. Personally identifiable health information is protected. 
    1. All personally identifiable health information about potential clients, clients, and other users must be kept off of any domain associated with GoodTherapy.org. If a Facility obtains identifiable health information in connection with GoodTherapy.org services, it must be kept in accordance with HIPAA mandates, and the Facility is solely responsible for ensuring this information is kept in compliance with HIPAA, including keeping that information encrypted or undertaking other security measures such as backups, disposal, storage, transmission, and integrity.
    2. Since GoodTherapy.org itself bans personally identifiable health information and does not provide any health care services itself, Facilities are not Business Associates under HIPAA and therefore any such agreements are not necessary. Instead, Facilities must comply with the Terms of Service for Facilities and Terms of Service and Use Agreement of GoodTherapy.org and comply with the strictures of HIPAA, HITECH, the Omnibus HIPAA requirements, and any other applicable federal, state, or local law, rule, or regulation that applies to the storage, handling, transmission, or other aspects of personally identifiable health information, especially in a medical or treatment context. GoodTherapy.org does not and will not verify that Facilities are in compliance with these rules and regulations because Facilities are not employed or contracted by GoodTherapy.org and operate outside of GoodTherapy.org’s control.
    3. Finally, Facilities agree that they will not link GoodTherapy.org with any personally identifiable health information, treatment information, or other data from potential or actual clients. Any information related to the provisioning of medical services shall be strictly kept off of GoodTherapy.org.
  2. Facilities do not provide medical or mental health services on or through GoodTherapy.org
    1. While Facilities do advertise on GoodTherapy.org and may discuss treatment or medical issues, specific treatment on or through GoodTherapy.org prohibited. Therefore, Facilities may only provide medical treatment out of their own offices, premises, digital platforms, or through any other method that does not involve GoodTherapy.org.
    2. Facilities may use GoodTherapy.org to obtain referrals to potential clients. The information they are provided must not be able to be correlated to personally identifiable information except by the provider (Facility) of the services themselves. That provider (Facility) must, therefore, comply with HIPAA and other regulations and rules.

K. Miscellaneous Legal Provisions
Facility agrees that these Terms of Service for Facilities, the membership and placement and publication of information and content on the GoodTherapy.org website are governed by the laws of the State of Alaska, without regard to its conflict of law principles. Facility agrees that the City of Anchorage, and the Municipality of Anchorage, in which GoodTherapy.org is located, shall be the forum for any legal action relating to our Website, Content, Service, and listings placed or published. Any cause of action by Facility with respect to our Website, Content, or Service, must be instituted within one (1) year after the cause of action arose or be forever waived and barred.

Should any part of this Terms of Service for Facilities be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content is in conflict or inconsistent with this Terms of Service for Facilities, this Terms of Service for Facilities shall take precedence. The failure of GoodTherapy.org to enforce any provision or right of these Terms of Service for Facilities will not constitute a waiver of such provision or right.

Facility also acknowledges the existence of the Terms of Service and Use Agreement which outlines the service and use conditions applicable to all Users of GoodTherapy.org and agrees, by virtue of visiting GoodTherapy.org, to all of the conditions contained in the Terms of Service and Use Agreement.

These Terms of Service for Facilities constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

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Olympia, WA 98502
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Last Update: 07-20-2017

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